Effective Date: January 1, 2025
Company Name: TK Electronic Services
Location: 5700 Falsbridge Dr. NE, Unit 101, Calgary, Alberta T3J 4X5
Contact: info@tkelectronicservices.com
At TK Electronic Services, we are committed to safeguarding the privacy and personal information of our customers. Accordingly, this Privacy Policy outlines how we collect, use, store, and protect the information you provide when you engage with our services—whether online, by phone, or in person.
1. Information We Collect
To serve you effectively, we may collect the following types of personal information:
- Name, address, and contact information (email and phone number)
- Details about your electronic devices and requested services
- Payment and billing information (processed securely via third-party providers)
- Communication records (calls, emails, and text messages)
2. How We Use Your Information
Once collected, we use your information in the following ways:
- To deliver and manage electronic repair and TV installation services
- To communicate with you regarding appointments, service updates, or inquiries
- To process payments securely and provide receipts
- To enhance customer support and improve the quality of our services
- Additionally, we may send occasional promotional offers or updates—with your consent
3. Marketing Communications
Furthermore, with your explicit permission, we may contact you via email or SMS with special offers, service reminders, or updates.
- Message and data rates may apply
- Message frequency varies
- To stop receiving promotional messages, simply reply STOP at any time or contact us directly
4. Sharing Your Information
Your privacy is important to us. Therefore, we do not sell, trade, or rent your personal information to third parties. However, we may share your data only with:
- Trusted third-party service providers (e.g., payment processors) who support our business operations
- Law enforcement or regulatory agencies, if legally required
5. Data Security
To protect your personal information, we implement reasonable physical, technical, and administrative safeguards. These include secure servers, firewalls, and encrypted data transfers, as needed. As a result, we strive to minimize the risk of unauthorized access, disclosure, or misuse.
6. Your Rights and Choices
You have certain rights regarding your personal information. Specifically, you may:
- Access, update, or correct your information at any time
- Withdraw consent for marketing communications
- Request deletion of your personal data, subject to legal and operational requirements
- File a complaint if you believe your privacy rights have been violated
To exercise any of these rights, please contact us at info@tkelectronicservices.com.
7. Cookies and Website Tracking
In addition, if our website uses cookies or analytics tools, we may collect data such as:
- Browser type
- IP address
- Website usage patterns
This data helps us improve your browsing experience and optimize website performance. You may disable cookies at any time through your browser settings.
8. Changes to This Policy
From time to time, we may update this Privacy Policy to reflect changes in our practices or legal requirements. When updates are made, we will post the revised policy on our website and include the new effective date.